Remote Desktop Support

Remote support just means that I can access your pc through the Internet and sort out any problems you have from my pc here at my office. It would be like I'm sitting in front of your pc screen. Below is the remote support programme I use.

TeamViewer

teamviewer-quick-support  

TeamViewer is the remote support tool of choice for most people. It can be used in several different ways. You can direct your partner to download the TeamViewer QuickSupport application, which can run without administrator access or any system configuration. It will give them a session ID and password that they can give to you, allowing you to easily remotely connect from your TeamViewer program. There’s no setup process here — just download the appropriate program and double-click it to launch it.

teamviewer-setup-unattended-access  

You could also opt to set up unattended access after installing the full TeamViewer client, giving you permanent remote access to the computer without the remote user having to give you any passwords or confirm anything. As long as their computer is on, you’ll be able to access it remotely. If you want to do preventative maintenance or fix their computer while they’re not around, this is a convenient option.

TeamViewer is also a cross-platform application, so you can use it to troubleshoot a Mac or troubleshoot your parents’ Windows computer from your Linux PC. You can also remotely connect from an Android or iOS device.