Remote PC support
Many IT related issues can be resolved through remote support where we log into your PC for assistance, saving you time and call-out fees. Whatever hardware can’t be repaired or serviced onsite can be taken offsite to our workshop.
What It Is.
- Virtual Control: The helper uses their own keyboard and mouse to operate your device from a different location.
- Permission-Based: Connection requires explicit authorization from the device owner via a unique code or password.
- Dual Visibility: Both the user and the helper see the exact same screen activity simultaneously.
How It Is Done (Step-by-Step)
- Software Installation: Both users open a remote desktop application (e.g., TeamViewer, AnyDesk, Windows Quick Assist).
- Code Generation: The user receiving help generates a unique, temporary session ID and passcode.
- Credential Sharing: The user shares these credentials with the technician via phone, chat, or email.
- Connection Establishment: The technician enters the credentials into their software to request access.
- Access Approval: The user clicks “Allow” or “Accept” on a security prompt to open the connection.
- Troubleshooting: The technician diagnoses issues, installs software, or changes settings while the user watches.
- Termination: Either party terminates the session at any time, instantly revoking control.
Normal rates applies.